Is Technology Delivering on its Productivity Promise?

Is Technology Delivering on its Productivity Promise? (Financial Executive). "When done right, there is no question that IT has the power to transform a business. Dell Inc., Cisco Systems Inc. and Wal-Mart Stores Inc. are examples of companies that have mastered technology. Not only do such companies intelligently manage technology, they each recognize that the process of "work" itself will also change.

"How should work be redesigned?" "Who does it?" "Where does it get performed?" These are among the questions that must be asked and answered as new technologies are applied. The next round of technology-driven productivity improvement will require not only the intelligent application of technology, but also massive work changes."